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Frequently Asked Questions
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FAQ's
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After buying at a certain price, will the invoice price ever increase for that purchase? Is my price confirmed and honored?
Are there additional costs?
Are there annual or registration fees?
At what time does the auction start?
Can I book a standing order?
Can I buy before the auction starts?
Can I only buy during the live auction?
Do I have to pay for my flowers before I receive them?
Do I have to pay my shipping fees to the FedEx driver or the agent at the airport?
Do you pre-cool the flowers?
Do you sell by the bunch?
Do you sell mixed product boxes?
Does anyone in my area buy from you?
How can I find the color of a rose when I'm on the auction?
How do I track my shipment?
How do you ship from Miami?
How does the Grower Rating work?
How long does an auction last?
How long have you been in business?
If I buy from different growers involving different countries, will I receive separate shipments?
If I can't find an item on the auction, can I look for it elsewhere on your site?
If I know a grower who wants to register with Flower Buyer, who should they contact?
Is the product I see listed on the auction sitting in a warehouse somewhere?
Is there a minimum order?
What are my shipping options?
What are the box sizes?
What is a B2B company?
When do I pay for my flowers?
When I go into the auction, am I obliged to buy something, or can I just watch?
Where do I find my tracking numbers and airway bill numbers?
Which currency do I use to pay?
Who do you sell to?
Who should I call with questions and concerns?
Will I be charged a depot/shipping fee everytime I purchase for the same delivery date?
Will there be a packing slip or invoice with my order?
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